1. Do WV811 tickets still expire?
No. WV811 tickets will no longer have an expiration date.
2. What is the “Sugg. Update” date?
The Sugg. Update (Suggested Update) date replaces the current “Update By” field. It is calculated 30 calendar days from the ticket creation date and serves as a best practice reminder to keep the ticket current while work is ongoing.
3. Does my ticket expire on the Sugg. Update date?
No. The Sugg. Update date is not an expiration date or deadline. It is a recommended timeframe for submitting an update while work remains active.
4. Can I update my ticket after the Sugg. Update date?
Yes. Tickets can still be updated after the Sugg. Update date. The date is a best practice recommendation and does not prevent you from submitting an update after 30 calendar days.
5. If tickets don’t expire, do I still need to update my ticket?
WV811 best practice is to submit an update within 30 calendar days of the current ticket creation when work is still active. This helps keep your ticket information current throughout the project.
6. Do I need to request a remark every 30 days?
Not necessarily. The 30-day Sugg. Update date is a best practice reminder. However, if markings are no longer visible or accurate, request a remark before continuing excavation.
7. If my ticket never expires, can I keep working under the same ticket indefinitely?
The removal of the expiration date does not remove your responsibility to keep ticket information current while work remains active. Excavators should continue to maintain visible and accurate markings and follow WV811 best practices throughout ongoing work.
8. What happens when I submit an update? Does my Sugg. Update date change?
Yes. When you submit an update, the updated ticket receives a new Sugg. Update date calculated 30 calendar days from the date the updated ticket is created.
9. Why is WV811 removing ticket expiration dates?
Ongoing fiber expansion and excavation activity across West Virginia have contributed to an increase in ticket volume and the number of ticket updates being submitted. Removing ticket expiration dates helps reduce unnecessary repeat ticket activity while allowing ongoing work to be managed more efficiently.
Excavators should continue to keep ticket information current and follow WV811 best practices throughout ongoing work.
10. What ticket types are subject to the new no-expiration rule?Toggle Title
All West Virginia 811 ticket types will no longer have an expiration date.
11. What happens to tickets that were created before this change takes effect?
Tickets processed after September 8 can be updated even if the previous Update By or expiration date has passed. Expiration date restrictions will no longer prevent those tickets from being updated.
12. What happens if I don’t update my ticket within 30 calendar days?
Your ticket will not expire. The Sugg. Update date is a recommended timeframe for submitting an update while work remains active, not a deadline. You can still submit an update after the Sugg. Update date.
While tickets will no longer expire, your responsibilities at the work site remain the same. Under West Virginia law, excavators are responsible for protecting and preserving markers, stakes and other designations identifying the location of underground facilities. If markings are no longer visible or accurate, request a remark before continuing excavation.
